Customers vs Clients, What's the Difference?

By Luis Palacios On September 22, 2017

I am the Support Manager for IT-ROI Solutions and I would like to share the differences between having customers vs clients, well how we see it anyhow.

Even though these two words are similar, there's a significant difference. Clients will come back, a relationship is developed and nurtured, trust is built with your company and overtime they increase your bottom line and promote your brand to others. Whereas Customers, well read on to see how we break it down

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Making the Right Decisions based on Data and Business Knowledge

By Diego Angarita On September 21, 2017

“If you know your enemy and you know yourself, you will not be imperiled in a hundred battles”, Sun Tzu

At some point in life, every person in this world has been forced to make a decision whether it's what they’re having for breakfast or even to decide who they’ll marry, decisions are a daily thing in life for all human beings. Merriam-Webster’s Dictionary defines Decision as “a determination arrived at after consideration”, or more simply put, it’s choosing between 2 or more alternatives. These decisions depend on situation, circumstances, objectives, goals, and the expected results. But decision-making affects not only the lives of human beings, they’re also present in the business world, and this is where we’ll focus.

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3 Simple Steps That Will Help Improve Your Managerial Information Process

By Néstor Cordero On September 15, 2017

"For your company to reach great distances, there’s no better vehicle than information" - Néstor Cordero

Information within organizations has been a critical success factor, from the dawn of industrialization, data generation and their use for strategic management and decision making has marked the fate of companies. From the 20th Century and even more during the 21st, the revolution of information technologies and the implementation of entrepreneurial systems generated an exponential increase in the amount of data provided by a company’s different areas, presenting a challenge for upper management that requires a structured systemic process to be able to transform the sea of data into efficient and effective information which rebound in effective decision making for the organization.

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Top 4 Challenges in Enterprise Content Management - ECM

By Nestor Beleno On September 14, 2017

In recent years organizations of any type or industry produce large amounts of information. Enterprise Content Management (ECM) is a concept that involves the techniques and tools that are used to efficiently manage that information and content generated by organizations.

Enterprise Content Management includes the process of controlling the life cycle of documents from their creation to their disposal. Business content is knowledge and therefore a good ECM strategy in an organization supports the process of knowledge management.

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ECM Enterprise Content & Document Management Tools Breakdown and Comparison

By Marc Latreille On August 04, 2017

How many times have you faced similar situations within your organization when it comes to ECM Enterprise Content Management issues? 

  • I cannot find a document, someone erased it.
  • I need to find documentation to prepare a presentation for my boss, I have a hard time searching on the file server for similar documents that serve as example or model.
  • Someone has modified a document and I cannot retrieve an earlier version.
  • I cannot work from home because I can't access the file server due to our VPN being very slow.

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ServiceNow Asset Management - How to Update and Load Hardware Assets using Microsoft Excel

By Marc Latreille On July 28, 2017

During our recent webinar on Microsoft Excel integration with ServiceNow we provided a use case and demo around Asset Management, specifically on outdated Hardware Assets (updating and loading back to ServiceNow). The interest and questions generated around this topic was very popular, so I thought I would cut a clip from the webinar and make a stand-alone video for ServiceNow Asset Management - updating outdated hardware assets. 



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ServiceNow Integration with SharePoint On-demand Webinar with Q&A

By Marc Latreille On June 16, 2017

ServiceNow integration with SharePoint is a popular topic in the ServiceNow communities. People and organizations want to utilize SharePoint for its strengths like document and content management. We conducted a survey at the end of the webinar with over 800 attendees and got some great feedback of what everyone wants when it comes to ServiceNow topics of interest. API and Enterprise integrations for ServiceNow was the standout most wanted topic, second was documentation management, and third CMDB or Configuration Management Database. 

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ServiceNow Connector for SharePoint Top 3 Benefits with Info-graphic

By Marc Latreille On April 19, 2017

The ServiceNow connector for SharePoint helps reduce expensive processes that delay maintenance activities, spare part changes or service requests in general for your organization. It does this by allowing easy and timely access enterprise-wide to ServiceNow content via SharePoint, without the hassle of setting up and maintaining user accounts. At the same time your organization will increase user adoption and decrease training costs by allowing everyone to use a platform that they are already familiar with - SharePoint.

What makes IT-ROI's ServiceNow connector for SharePoint so valuable to organizations?

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Get XOG Tips and Tricks and Useful CA PPM Queries

By Marc Latreille On April 13, 2017

Here are some XOG tips, tricks and queries for CA PPM. These are the most common and helpful items our XOG & Query Bridge user community have been requesting, so I thought I would share with everyone.

If you are new to XOG, you might want to take a look around our blog, we have several webinars on demand that will help you greatly, and we have a popular XOG tool that makes working with CA PPM's XOG much simpler. 

XOG and Query Client for CA PPMDon't forget that our XOG tool is fully supported and we love to help. If you require any assistance with using the tool or if you have any XOG related questions in general, please open a help and support ticket with us, and we'll get right on it.

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How to use XOG for CA Clarity PPM

By Marc Latreille On March 17, 2017

Are you and your team struggling with XOG? Are you having constant troubles using XOG to get data in or out of CA Clarity PPM? Well, you're at the right place to get help with your XOG frustrations.

We have a webinar just for you, it's all about XOG and how to import/export large data sets to/from CA Clarity PPM with tips & tricks. Plus, this post contains a use case on data loads into CA PPM and how to do it easily with a video tutorial. 

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