Business Service Assurance

Our Mission:  To assure the continuity and success of critical business services for governments, enterprises, and service providers through 24 by 7 commitment that’s fostered by thought leadership.

The practice of Service Assurance enables application owners to recognize and resolve issues in a timely manner to help minimize service downtime.  Our APM team provides the ability to support your business applications towards the goal to provide 100% availability.

The practice also includes policies and processes to proactively pinpoint, diagnose and resolve service quality degradations or malfunctions before users are impacted.  In order to establish and meet service level agreements, IT-ROI use several important CA tools (CA APM, Spectrum and eHealth). Through our knowledgeable use of these tools, we can achieve the high-level processes that mature organizations demand.


  • Certified experts with CA tools (CA APM, Spectrum, eHealth).
  • APM professionals.
  • Infrastructure Management.
  • Network Performance Management.
  • Service Operations Management.
  • Executive Insight.
  • Expect Reductions in application downtime by as much as 70%.
  • Decreases in mean-time-to repair by 50% or more.
  • An average ROI of over 300% within eight months or less.


Meet Steve Meller
Vice President of Service Assurance with IT-ROI Solutions.